User Awareness/Engagement

In this forum, hosted by Restricted Intelligence, we looked at issues around user engagement and training in Information Security.

This event originally took place on the 18th September 2014, at Restricted Intelligence offices in Leicester.

img_0755-smallAfter years of analysing what works with users, and more importantly, what doesn’t work, our two speakers, Jim Shields (Restricted Intelligence) and Geordie Stewart (Risk Intelligence/John Lewis Partnership), were happy to share their insights about what makes people tick when it comes to their habits regarding sensitive information.

Questions covered: What is user awareness? And should it really be “User Engagement”? How can we change behavior and create good habits?


Kevin Spencer from Nexor welcomed delegates and gave some regional updates.

“From Awareness to Engagement”

Our first speaker on the night was Jim Shields from Restricted Intelligence who gave a lively presentation challenging some preconceptions.

Jim showed some examples of videos that had been created spefically for clients as well a set of clips that are available for anyone to use via Vimeo.

“The Value of Generating an Emotional Response”

Following a break for networking and a buffet, Geordie Stewart, from Risk Intelligence & the John Lewis Partnership, gave a fascinating insight into the pyschology of information security.

The presentation slides don’t work without the commentary but amongst the videos that Geordie showed was a look at how Air New Zealand had taken an innovative approach to its inflight airline safety video and posed the question “How could the Information Security sector take a different approach?”

Cyber Essentials

One of the topics that was discussed on the evening was the new Cyber Essentials Scheme.

It was launched by the UK Government in June 2014, with a Cabinet Office Action Note (09/14) issued in September 2014. The scheme is aimed at all organisations who use IT as a core function of their business and will be a mandatory requirement for many suppliers to Government bodies as of October 1st 2014. The scheme is for all organisations of all sizes in all sectors.

More information on the Cyber Essentials Scheme is available on the UK Government website.

One of the delegates from the forum Jo Austin, Service Delivery Manager at SJG Digital, offered to help with any enquiries people had about the scheme.